When your nonprofit's website breaks,who do you call?
For a lot of nonprofits, the honest answer is nobody. The person who built the site left years ago. The hosting bill goes to a card someone needs to track down every renewal. Higgens Media care plans give your organization one team that knows your site, keeps it running, and picks up when you call.
Most nonprofit websites are one departure away from being orphaned
Here is a pattern the team sees constantly. A volunteer, intern, or a former staff member built the site. It worked fine for a while. Then a plugin update broke the donation form, or the domain lapsed, or the site went down the week of the annual campaign, and it turned out nobody currently at the organization had the passwords.
None of that is a technology problem. It is an ownership problem. A website needs someone responsible for it every month, and inside most nonprofits that job belongs to everyone, which means it belongs to no one.
None of that is a technology problem. It is an ownership problem. A website needs someone responsible for it every month, and inside most nonprofits that job belongs to everyone, which means it belongs to no one.
What a nonprofit website care plan covers
You post the job: manage the website, run social media, send the newsletter, watch the ad account, cover events, design graphics. The salary attracts someone early in their career, or an intern with a semester to give. They arrive to find no systems, because nobody had time to build any before they got there.
Now you have a second job. You are training them, deciding their priorities, and evaluating work in six specialties you do not practice yourself. When they ask whether the email platform is set up right or why the ad account got flagged, the question comes to you, and you were never supposed to be the expert either. Two years in, they leave for more money, the passwords scatter, and the organization starts over with a new posting.
None of this is the hire's fault. The job was never really one job. It is web work, email work, social work, ad work, and production work, and each needs different skills and different supervision. That is why it fits an outside team that already does each of these every week better than a single hire learning them on your time.
Now you have a second job. You are training them, deciding their priorities, and evaluating work in six specialties you do not practice yourself. When they ask whether the email platform is set up right or why the ad account got flagged, the question comes to you, and you were never supposed to be the expert either. Two years in, they leave for more money, the passwords scatter, and the organization starts over with a new posting.
None of this is the hire's fault. The job was never really one job. It is web work, email work, social work, ad work, and production work, and each needs different skills and different supervision. That is why it fits an outside team that already does each of these every week better than a single hire learning them on your time.
Updates and monitoring
WordPress core, plugins, and themes stay current. Backups run on schedule. If the site goes down, the team knows before you do.
Content changes on request
New staff photo, updated program hours, a fresh event page, a board list that reflects who is actually on the board. Send the change, the team makes it.
Managed hosting
One bill, one point of contact. The team handles the hosting relationship so a renewal never lands in a dead inbox.
A monthly strategy session.
Time with a Higgens Media expert to plan what the site should do next: a new program page, a donation page fix, whatever moves the organization forward. This is planning time, and it is where care plans stop being maintenance and start being progress.
Video editing inside your hours
You provide the footage, the team edits it. Event recaps, testimonials, social clips. Billed at a one-hour minimum, then in 15-minute increments.
Documentation your organization keeps
Logins, hosting details, and site records live where your leadership can reach them. If you ever leave, everything goes with you.
Pricing Plans
Every plan is built on hours of work at a discounted rate against the standard $140/hour. Hourly overage rates are published, so you can see exactly what the plan saves compared to paying à la carte.
These plans are for organizations with their own web hosting.
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The first30 days
Week one is intake. The team collects logins, audits the site, documents the hosting setup, and fixes anything urgent it finds. Weeks two through four settle into the working rhythm: updates run, your first requests get handled, and you learn what turnaround feels like. By the end of the first month, your organization has something most nonprofits do not, which is a current, documented, monitored website with a team behind it.
Get the site off your worry list
Schedule a free intro call.
FAQ
Yes, and this is common. The team recovers access, documents everything, and takes it from there. Recovering a site with no available passwords takes a bit longer, and it is almost always possible.
No. Hours reset each month. The monthly report shows exactly where time went, and the team reminds you when hours are about to expire so nothing goes to waste.
Extra hours are available at your plan's published overage rate. Big projects like a full redesign are quoted separately so they never eat your maintenance hours.
Probably not. WordPress is the primary platform, and the team also works in Shopify and custom PHP builds. Send the site address and you will get a straight answer.
