WEBSITE MAINTENANCE & MANAGED CARE

WEBSITE MAINTENANCE & CARE PLANS. THE WORK DOESN’T STOP AT LAUNCH.

A website needs regular attention to stay useful, secure, and up to date. When something needs changing or isn't working as expected, you should know who to contact and what help is available.

Higgens Media offers managed website care for organizations that want reliable maintenance, hosting options, and support without managing every technical detail themselves.

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WHY ONGOING WEBSITE MAINTENANCE MATTERS.

Routine maintenance is easy to overlook until an update causes a problem, a form stops delivering messages, or an important page falls behind. Those interruptions take time away from the work your team is trying to do.

A website care arrangement establishes how ongoing maintenance, changes, and support are handled. We review your site and agree on the services and level of assistance that make sense for how you use it.

Care Plans

  • Standard Care Plan

    $120 Monthly

    Updates, Hosting

    • Update plug-ins
    • Premium WordPress Hosting ($40 value)
    • Premium Technology Stack ($100 value)

    No hours for monthly updates beyond plug-in updates

  • Premium Care Plan (M2)

    $240 Monthly

    Updates, Hosting + 2 Hours a Month

    • 2 hours of updates a month ($80/hour)
    • Update plug-ins
    • Premium WordPress Hosting
    • Premium Technology Stack
    • $90 each additional hour

  • Most Popular

    Premium Care Plan (M4)

    $400 Monthly

    Updates, Hosting + 4 Hours a Month

    • 4 hours of updates a month ($70/hour)
    • Update plug-ins
    • Premium WordPress Hosting
    • Premium Technology Stack
    • $80 each additional hour

  • Premium Care Plan (M8)

    $600 Monthly

    Updates, Hosting + 8 Hours a Month

    • 8 hours of updates a month ($60/hour)
    • Update plug-ins
    • Premium WordPress Hosting
    • Premium Technology Stack
    • $70 each additional hour

WEBSITE MAINTENANCE. WHAT OUR CARE PLANS CAN COVER.

Care needs differ by website and platform. We'll make the included work clear so your team knows what's covered and what requires a separate request or project.

A REAL TEAM TO CALL. A CLEAR SCOPE OF SUPPORT.

A care plan should make responsibilities easier to understand, not harder. Some problems are part of ordinary maintenance, while a new feature or significant redesign may be a separate project. We'll explain that distinction before work begins.

Higgens Media can also support the content, design, and development behind your website. That broader experience is useful when the problem isn't simply a software update and you need someone who understands how the whole site fits together.

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HOW OUR WEBSITE CARE PROCESS WORKS.

  1. We review the current site.

    We'll look at the platform, hosting arrangement, existing maintenance responsibilities, and any recurring problems. That helps us understand what support would be appropriate rather than assuming every site needs the same plan.

  2. We define what's included.

    We'll outline maintenance tasks, support availability, content assistance, and any hosting or third-party costs. Your team should understand the scope before ongoing work begins.

  3. We establish the workflow.

    We'll agree on how requests are submitted, who can approve changes, and what access we need. A clear process helps ordinary updates move forward without unnecessary back-and-forth.

  4. We keep the site moving.

    We handle the responsibilities in your care arrangement and communicate about issues that need attention. As the website changes, we can revisit whether the level of support still fits.

IDEAS WORTH SHARING.

Thinking about maintenance, platform changes, or a website redesign? Our articles explore the practical decisions behind running a website over the long term.

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WHEN MAINTENANCE TURNS INTO SOMETHING BIGGER.

Sometimes a website needs routine upkeep; sometimes it's time to rethink the design, content, or underlying tools. When maintenance reveals a larger problem, we'll help you understand the options instead of making changes without a plan.

We also design and develop websites, so you can work with the same team if your organization needs a more substantial improvement.

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WEBSITE MAINTENANCE & CARE PLAN FAQS

What does a website care plan include?

The scope depends on the website and the arrangement you choose. We can discuss software maintenance, hosting, backups, troubleshooting, content updates, and support, then document what's included.

Can you maintain a website you did not build?

Possibly. We'll first review the platform and condition of the site so we can determine whether we can support it responsibly and whether any initial cleanup is needed.

Do you include new page designs and features?

A small update may fit within an existing support scope, while larger design or development work may be a separate project. We'll clarify this in advance rather than treating every request the same way.

Do we have to move our hosting?

Not always. We'll review the current setup and discuss whether it makes sense to keep it or move to a managed arrangement. Any proposed migration would be planned separately.

What happens if something breaks?

You contact Higgens Media through the agreed support process. We'll assess the issue and explain the next steps based on your plan and the nature of the problem; response commitments should be confirmed in your agreement.

LET’S TAKE WEBSITE MAINTENANCE OFF YOUR LIST.

Tell us what platform you're using, how the website is currently managed, and where you could use help. We'll review the situation and recommend an appropriate level of care.

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