THE DIGITAL DEPARTMENT | ONGOING NONPROFIT TECHNOLOGY + COMMUNICATIONS
DIGITAL SUPPORT FOR NONPROFITS. MORE ROOM FOR YOUR MISSION.
Nonprofit teams have programs to run, supporters to reach, and deadlines that do not wait for an available staff member. Email accounts, nonprofit software licenses, website updates, event information, and campaign communications can all end up on the same short list of people.
The Digital Department gives your organization an ongoing partner for an agreed mix of technology administration and digital communications. Higgens Media can also help eligible organizations work through Microsoft 365 nonprofit offers and Google Workspace for Nonprofits, so those tools are selected and managed with your actual staffing needs in mind.
Discuss Nonprofit Support
See All Nonprofit Services
NONPROFIT TECHNOLOGY NEEDS CONTINUE AFTER SETUP.
A nonprofit may qualify for a helpful software offer and still need someone to configure its domain, set up staff email, manage accounts, and explain what happens when a volunteer or employee changes roles. A discount by itself does not provide a plan for ongoing administration.
The same is true for a website or fundraising campaign. We work alongside your team to keep the agreed systems and communications running, while being clear about which tasks are part of ongoing support and which call for a separate project.
NONPROFIT DIGITAL SUPPORT, FROM EMAIL TO OUTREACH.
We build the arrangement around your team rather than a fixed menu. Some organizations primarily need help with email accounts and nonprofit licensing; others need an ongoing partner for website updates, newsletters, programs, and digital campaigns.
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Microsoft 365 Nonprofit Licensing & Email
We can help an eligible nonprofit review Microsoft 365 offers, plan the appropriate licenses for its staff, and set up or administer professional email at its domain. Support can include account creation, mailboxes, licensing changes, and coordination of email settings. Grants and discounts have different eligibility rules, including restrictions on who may receive granted licenses.
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Google Workspace for Nonprofits & Gmail
Google Workspace for Nonprofits provides an eligible organization with a no-cost edition for business email and collaboration, with discounted upgrades available where applicable. We can help review the options, assist with domain and email setup, and manage agreed Google Workspace administrative tasks. Approval and available offers are determined by Google, not Higgens Media.
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Staff & Volunteer Accounts and Access
Keep account changes manageable when staff members arrive, employees change responsibilities, or volunteers finish an assignment. We can help create and review accounts, update permissions, document handoffs, and encourage appropriate security practices. The available nonprofit license types depend on each provider’s rules and the individual’s role.
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Website Updates & Program Information
Keep program details, event registrations, forms, staff information, and fundraising pages current without making every update another staff project. Depending on scope, we can assist with content changes, website management, troubleshooting, and improvements to help people find the information they need.
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Email Newsletters, Search & Supporter Communications
Support the messages your nonprofit sends to donors, volunteers, families, and community members. We can help organize newsletters, improve website content and search visibility, and coordinate campaign pages. This communications work is distinct from administering individual staff email accounts.
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Google Ad Grants & Digital Campaigns
Eligible nonprofits may have opportunities to use Google Ad Grants to promote programs and resources through search advertising. We can help evaluate an account, coordinate relevant landing pages, and discuss ongoing campaign management as a defined service. Google Ad Grants is a separate program from Google Workspace for Nonprofits and is not automatically included in your plan.
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Design, Video & Mission Storytelling
Support program launches, special events, fundraising communications, and volunteer outreach with design and media services. That may include digital graphics, writing, interviews, or video projects when agreed. Larger productions can be planned separately so the scope and resources are clear.
A PARTNER WHO UNDERSTANDS THE WORK BEHIND YOUR MISSION.
A nonprofit does not need another vendor who only knows one account or one campaign. The benefit of an ongoing relationship is having someone who understands how your website, email, programs, and communications fit together, along with the people responsible for approvals.
We clarify the responsibilities, available hours or work scope, and escalation process in advance. We cannot guarantee approval for nonprofit technology offers, and the agreement does not automatically include unlimited technology support or a 24-hour IT help desk.
Talk About Nonprofit Digital Support
HOW WE BUILD SUPPORT AROUND YOUR TEAM.
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We learn how your nonprofit works.
We review your website, email platform, current accounts, staff and volunteer roles, and communications calendar. We also identify which systems have an administrator and where responsibility has become unclear.
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We review eligible software options and define the scope.
If relevant, we can help examine Microsoft 365 nonprofit offers and Google Workspace for Nonprofits alongside your needs. We agree on the work to be handled, approval contacts, licensing responsibilities, platform fees, and communication expectations.
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We organize access and support your priorities.
After the necessary permissions and handoffs, we begin the agreed work. That might mean setting up staff email, updating program pages, coordinating a newsletter, or helping prepare a campaign with your staff.
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We check what is coming next.
Nonprofit schedules change around programs, events, and fundraising seasons. We review upcoming work, discuss what has changed, and agree on scope adjustments when new responsibilities go beyond the original arrangement.
THE KIND OF WORK A SMALL TEAM CAN HAND OFF.
These examples show how technology administration and communications support can work together. The included tasks are confirmed in each organization’s agreement.
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A new program coordinator joins the staff.
The organization needs the right email account, license, access to shared files, and current staff information on its website. We can coordinate the agreed setup and website changes while helping your team understand which nonprofit licensing options are appropriate.
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A volunteer role changes mid-year.
A person who once managed event registrations may no longer need certain account permissions. We can help review approved access, support account transitions, and coordinate with your leadership while respecting the software provider’s nonprofit licensing rules.
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A fundraising campaign is approaching.
The website needs an updated giving page, supporters need clear emails, and the organization may want search advertising or a video. We can help connect those pieces under one plan, with campaign and production work included only when agreed in scope.
NEED EMAIL SETUP ONLY? OR A LONG-TERM DIGITAL PARTNER?
If you mainly need Microsoft 365 or Google Workspace set up, we can discuss a focused email project instead of a broader commitment. If ongoing website updates, account changes, communications, and campaigns keep returning to your team’s list, The Digital Department may be a better fit.
We also offer a general Digital Department service for businesses and other organizations. Both versions use the same principle: agree on the work, stay organized, and make it easier for your people to focus on what they do best.
Explore Nonprofit Email Setup
Digital Department for Businesses
COMMON QUESTIONS ABOUT OUR DIGITAL SUPPORT
What is The Digital Department for nonprofits?
It is ongoing support for an agreed combination of website, email, technology administration, communications, campaigns, and creative work. Higgens Media works with your staff and existing providers rather than assuming every task belongs in the arrangement.
Can you help us get Microsoft 365 nonprofit grants or discounts?
We can help your organization review the current nonprofit offers, assemble the information needed for an application, and plan setup or administration after approval. Microsoft decides eligibility, and grant licenses have different rules from discounted licenses, especially for volunteers and other unpaid roles.
Can you set up and manage Google Workspace for Nonprofits?
Yes. We can discuss Gmail at your organization’s domain, user administration, and an appropriate Google Workspace edition. Eligible nonprofits may access the no-cost edition or discounted upgrades, but Google controls verification, approval, and the available offers.
Do we have to use both Microsoft 365 and Google Workspace?
No. In most cases we would review your current email system, team preferences, tools, and budget before recommending whether to stay with one platform or consider a change. We do not recommend paying for overlapping systems without a clear operational reason.
Can volunteers use nonprofit software licenses?
It depends on the provider, edition, and person’s role. Microsoft distinguishes granted and discounted licenses and limits who may receive grants; eligible volunteers can use certain discounted licenses. We review the relevant provider rules rather than assuming every person qualifies for the same offer.
Is Google Ad Grants included with Google Workspace for Nonprofits?
No. They are separate Google for Nonprofits products with their own activation and program requirements. We can help discuss Google Ad Grants setup and management, but advertising services must be explicitly included in the agreed scope.
Does this replace our IT staff or technology provider?
Not automatically. We focus on agreed website, cloud account, email, and communications responsibilities and can coordinate with an existing IT provider. Device support, network administration, legal compliance work, and around-the-clock emergency coverage require separate arrangements.
Can we hire you for email setup without an ongoing plan?
Yes. If your immediate need is setting up Microsoft 365, planning an email migration, or reviewing nonprofit account options, a focused project may be a better starting point. We can discuss ongoing support if you later need regular administration and communications help.
LET’S GIVE YOUR MISSION MORE SUPPORT.
Tell us which email and website tools your nonprofit uses, how staff and volunteer accounts are handled, and what communications tasks take the most time. We can discuss nonprofit software offers that may apply and help define the support your team actually needs.
Whether that is a one-time email setup or an ongoing Digital Department relationship, we will start with a clear conversation about responsibilities, priorities, and next steps.
